Rogue Ascent Group: Essential Terms & Conditions

ABN: 75 815 978 847

1. Booking & Payment

1. Deposit: 10% non-refundable deposit required to secure date.
2. Final Payment: Due 48 hours pre-event. No gear delivery if unpaid.
3. Late Fees: 1.5% monthly interest on overdue amounts.
4. Payment Methods: EFT, credit card, PayID 0401 437 798

2. Cancellation Policy

1. >30 days notice: Deposit forfeited.
2. 7-30 days notice: 50% of total fee.
3. <7 days notice: 100% of total fee.

3. Weather & Force Majeure

1. Rain/Wind: Events proceed unless BOM issues severe weather warnings. Client may reschedule (subject to availability) or forfeit deposit.
2. Bushfires/Floods: Full refund or reschedule.

4. Equipment & Liability

1. Client Damage: Client pays repair/replacement costs for gear damaged due to negligence.
2. Power Requirements: Client must provide adequate power (specified in quote). Failure voids warranty.
3. Stage Area: Stage, temporary or static, must be constructed and cleared of obstructions before Rogue Ascent staff arrive or additional charges will apply at $75 an hour until our work can commence.
4. Safety: Rogue Ascent reserves right to cease operations if unsafe conditions exist (e.g. weather conditions, electrical hazards, structural risks).

5. Health & Safety (WHS Compliance)

1. Noise Levels: SPL limits set per event permit. Engineer may reduce levels if limits exceeded.
2. Site Access: Client must provide safe load-in/out paths and secure storage.

6. Changes to Order

1. Add-ons: Must be requested ≥72hrs pre-event. Subject to availability + 15% rush fee.
2. Downsizing: No refunds if gear reduced <48hrs pre-event.

7. Australian Consumer Law (ACL)

1. "Our services come with guarantees under the Australian Consumer Law. See business.gov.au for details."